Reference

What You Agree To When You Use mahongbet

These terms set out the rules for your account, your deposits and withdrawals via DANA, OVO, or GoPay, and how we handle access to our lobby — including slots, live casino tables, and sports markets — where local law permits.

Account eligibility rulesDANA, OVO & GoPay transaction termsAccess subject to local lawAccount security obligationsHow to contact us about your terms
mahongbet What You Agree To When You Use mahongbet
ACCOUNT INTEGRITY

How We Protect Your Account and Data

Data Handling

We collect only the account data needed to verify your identity, process your DANA, OVO, or GoPay transactions, and maintain your wallet history. We do not sell your personal data to third parties.

Cookie Use

We use session cookies to keep your account active while you browse the lobby. Preference cookies remember your wallet and language settings so you do not have to re-enter them each visit.

Account Security

Each login requires your registered credentials plus a one-time OTP sent to your verified number. If you notice unrecognised activity, use the Lock Account option in your account settings immediately.

Data Retention and Changes

We keep transaction records and account data for as long as required by applicable regulations. To request a review or correction of your stored data, contact us through the Help Centre in your dashboard.

TERMS CONTACT

Reach Us About Your Account Terms

Live Chat Open your account dashboard and tap the chat icon. Our support team is available around the clock to answer questions about your terms, account status, or wallet transactions.
Email Support Send a detailed message to our support address listed in your account settings. Include your account ID when asking about transaction terms or eligibility questions for faster handling.
Account Help Centre Your account dashboard has a dedicated Help section. From there you can submit requests to update account details, query a DANA or GoPay transaction, or flag a terms dispute.

Common Questions About These Terms

You agree to the account eligibility rules, the transaction terms for DANA, OVO, and GoPay, and the access conditions that apply in your region under local law.

We notify you via your registered contact before material changes take effect. Continued use of your account after the update date means you accept the revised terms.

Yes. Submit a data request through the Help Centre in your account dashboard. We will review and respond within a reasonable period as required by applicable regulations.

Access to lobby sections — including live tables and the sportsbook — depends on what local law permits. If your region is not supported, certain features will be restricted or unavailable on your account.

Contact support via live chat or the account Help Centre with your transaction ID. We will investigate and provide a response based on the transaction rules in your account terms.

We retain account data and wallet transaction records for as long as regulations in your eligible region require. You can request a summary of your records through the Help Centre at any time.